Me and my partner have stayed at Busta first night of the "soft" opening after the second lockdown.
All staff were very friendly and pleasant and have made us... read more feel safe and welcome right from the beggining when were discussing our stay through messages up to checking in, meal time until the last service at breakfast.
The meal was superb, we both had steaks from the Valentine's menu and they were very good!
The chef went out of his way to accommodate me with Dairy free options which was very much appreciated!
We can't recommend Busta and the staff highly enough!
We will definitely be back.
Thank you for your great service and hard work, we really enjoyed our night away from home in Shetland More

  Myself and my now wife had our wedding here in 2018 we a magical day, Grant Joel and Alan made the day really special, the food was fantastic as was... read more the surroundings beautiful rooms and fantastic service. In whole this place is special to us. We love it.

  Myself and my wife recently stayed at the Busta house hotel, the stay was fantastic.

Firstly the welcome we received was brilliant, the rooms are well prepared with clean... read more and comfortable beds.

The menu had a wide variety to choose from this also changed daily which i have never stayed at a hotel that does this (nice touch !) the meals we received were well presented and were exceptional. Unfortunately we did not get to meet the kitchen / chef to personally thank them.

Lastly the service from the staff was exceptional, we were greeted firstly from the actual owner of the hotel. The politeness of the staff was amazing, the owner of the busta house should be very pleased and proud with all the staff.

Well done to all.

Best Regards
Mr and Mrs Brown More

  As a fairly regular visitor to Busta, we are always delighted and impressed with the very high standard of service and customer care they provide. Saturday was no exception and... read more despite how busy the hotel was we were very well looked after and enjoyed a superb meal. A beautiful and very well run hotel with a great team of enthusiastic and friendly staff. Thank you, and we are very much looking forward to our next visit.

  We visited the Busta House Hotel Restaurant several times during our stay, both for lunch and dinner, and the food was always delicious! Portions were extremely generous and the puddings... read more were lovely too. Staff were super attentive, friendly and organised. I would go so far as to say that this has been the most covid-secure restaurant I have visited, with numerous hand sanitising stations, a one-way system and pagers at the tables.

  Very friendly welcome. Hand washing/ sanitising facilities at the door. Room was excellent although no proper chairs to sit on. Meals were excellent, as always. Pre and after meal drinks... read more in the Long room were very well organised with good social distancing - liked the individual buzzers.

  Our choice to spend a night at the Busta House Hotel proved to be the right one - excellent. The staff welcoming and very helpful, the food delicious and... read more locally sourced, the place quirky and fun while the bedrooms very comfortable. We met other guests in the Long room after our dinner and had a very socialable evening.
Couldn't recommend Busta House Hotel more...................

  The Covid precautions are spot on. I had no worries about using the restaurant. Had a very good meal. The staff were excellent. They have a pager system for ordering... read more the meal and any other queries. Book early - Shetland was quiet when we were there but the hotel restaurant was busy.

  We have dined once or twice each time we have visited Shetland over the last 15 years and have never been disappointed. So many things have changed permanently... read more since lockdowns with so many comforting extras removed. But not at Busta House. We enjoyed two evening meals at Busta House this year and found the welcome as friendly, the food as good and the service as professional as ever. Congratulations to Grant and Joel and their cheerful, efficient team.

  Wonderful hotel. The young and dynamic staff are a credit to the hotel and the travel industry in the Shetland Islands. Although I was part of a large group the... read more efficiency and care of us at dinner was superb. I enjoyed a dram after my meal and I really appreciated the lovely young female member of staff who was wonderful in conversation and made me feel very welcome. I am sure fault can be found in any hotel but come with the right attitude and you will feel privileged to stay in such a lovely setting with such caring staff.

  Hotel is in nice quiet rural location. Room was perfect and a very good size. Long room is really good for relaxing - reading and having a drink. Staff are... read more excellent. Very welcoming and friendly. Really good meals - breakfast and dinner.

  We were both impressed with the room we stayed in (Muckle Roe) and the quirkiness of it. Sadly the hotel and restaurant were much quieter than they would normally be... read more due to COVID restrictions so didn't maybe have the atmosphere it might normally have. That hasn't affected the staffs moral who were friendly, attentive and extremely helpful for the duration of our stay and are a credit to the hotel. The hotel has clearly worked very hard with regards to COVID restrictions and requirements to keep operating and that should be a comfort to anyone visiting as they couldn't do more to try and keep their guests safe. We have both been very impressed with the hotels efforts through the COVID pandemic and wish them all the best for 2021 and beyond.
Ryan and Amy. More

  We got such a lovely welcome arriving for our two nights stay. The hotel is a little tired but once you get over that you realise what a special location... read more it is. The staff are super friendly and helpful, the food is of the standard of very good pub grub. Fantastic breakfast. We enjoyed a walk around the Hams of Muckle Roe.

  love Busta house great friendly staff made us very welcome when we arrived very efficient nothing was a problem food excellent absolutely delicious from start to finish ⭐️⭐️⭐️⭐️⭐️ well worth... read more it. Will be back very soon another family meal.

  An old characterful building in a gorgeous setting next to a quiet loch, I had an enjoyable overnight stay here as part of a group tour of Orkney and Shetland.... read more The young staff were all incredibly warm, friendly and helpful yet still really efficient - oh that all hotels were as well staffed as this!
The public rooms in the hotel are in the style of the place as a whole, but clean and well maintained. My room (Bigga) was a quirky one - the sloping floor being its most notable feature! (I tried to put the kettle on the bedside table and it immediately slid off...!) The purposely exposed historical graffiti on the plasterwork was an interesting touch; the wallpaper was clean and looked quite new, but sadly the carpet was in quite poor condition and had also creased up in several places around the room. The bathroom was modern but tiny; the shower was ok. The bed was surprisingly comfortable given the slope! The room overlooks the kitchens so was quite noisy with the window open, and sadly you can't see any of the surrounding area.
The Wifi is excellent, really fast, but I couldn't get any phone reception inside the building.
The highlight of any stay here, however, is the food - both our dinner and breakfast were superb and the organisation and efficiency of the eating process, given COVID protocols, was amazing (particularly at breakfast). Both meals were the best I had throughout our tour!

  Why would anyone stay elsewhere in Shetland? Classic Scottish charm. Delightful staff. Good food at a sensible price. Well place to explore the islands.
We really can’t fault it. Perhaps... read more in this environmentally aware age, our sheets and towels didn’t need changing every day nor our bedroom lights switching on in anticipation of our return. I’m sure energy costs will highlight those issues anyway!!
Well done and renewed thanks.

  Very friendly welcome. Hand washing/ sanitising facilities at the door. Room was excellent although no proper chairs to sit on. Meals were excellent, as always. Pre and after meal drinks... read more in the Long room were very well organised with good social distancing - liked the individual buzzers.

  Busta is in an absolutely beautiful location, only complimented by extremely efficient friendly staff who couldn’t be more helpful. The meals in the restaurant in the evening we’re delicious as... read more was breakfast. Definitely recommended…!!!

  Recently stayed here for one night with evening meal & breakfast. The staff are going above and beyond to provide an amazing level of customer service. They have... read more worked tirelessly to establish extra cleanliness protocols and sanitation stations. Extra cleaning staff going around also. The rooms are classic and quaint. You can’t get this type of experience anywhere else. The food was absolutely delicious. Well worth the money for the accommodation and the quality of the delicious food. And well done to all the staff for being so professional and treating your customers so well. We will be back.

  Had such a lovely stay, such a nice feel to the rooms and great walks around. Service is lovely and the team are so nice. I’d definitely recommend coming... read more here for a few days The food is really good as well, so tasty. Cocktails were lovely too. 🙂 🙂