Very friendly welcome. Hand washing/ sanitising facilities at the door. Room was excellent although no proper chairs to sit on. Meals were excellent, as always. Pre and after meal drinks... read more in the Long room were very well organised with good social distancing - liked the individual buzzers.

  somewhat of a 'curates egg'. There are some very positive features but also areas for improvement

Staff were helpful and lovely - 9/10
Location beautiful, shame the Voe couldn't... read more be easily seen from the hotel as there are mature trees in the garden, but as trees are almost non existent on Shetland it was nice to see some - 8/10
Building has an interesting history with the Queen visiting in 1960. However there needs to be internal maintenance as damp patches are evident, worn carpeting, flaking paint etc. Garden pleasant to sit in, providing the midges don't find you! However the long lounge is a lively room to sit in - 7/10
Room - We had a lovely light room of a good size. The bed was comfortable, but again improvements are needed, e.g. sash windows not in working order, carpet worn wallpaper coming off in a few places, electrics somewhat basic - 6/10
Bathroom, probably the worst I have experienced in a hotel. Lighting very poor. Shower fine for people less than 5ft tall! Shower in the bath, but no grab rails to assist getting in and out. No shaver point and the decor pretty dour. Needs modernisation!! - 3/10
Food was good, both evening meals were enjoyable and potions a good size, the breakfast menu had a good choice. 8/10

  Enjoyed another fantastic evening at wonderful Busta to celebrate a birthday…comfort, food, service…perfection! Thank you to Joel, Grant and their superb team for another memorable stay and we very much... read more look forward to our next visit…cheers!

  I often have had meals at the wonderful Busta House Hotel but have never stayed overnight. Recently I decided to get away from my home for a night. It’s the... read more best decision I could have made. I had a fantastic time and feel rejuvenated. The staff are amazing, hard working and incredibly nice, enthusiastic and committed to their work. They are attentive without being intrusive. They make you feel special, relaxed and at home. I can’t recommend staying enough. I can’t wait to go back again for another stay.

  Although I’ve eaten here on previous visits to Shetland this was the first time I’ve stayed here and it won’t be my last. The hotel was clean and comfortable. It... read more is rustic and traditional and although it might be considered tired by those preferring a modern hotel I loved it.

The housekeeping of the rooms was excellent but what really stood out was the standard of customer service from all the staff. Made to feel incredibly welcome with a real can do approach. The meals were first class both breakfasts (wide choice) and the extensive dinner menu.

The attention to Covid 19 safety meant our stay was worry free.

Thank you for an excellent stay

  We ate here twice during our stay on Muckle Roe after popping in for tea and coffee while waiting for our cottage, the staff are so welcoming, great service delicious... read more coffee and shortbread, the meals both nights were delicious, home made and plentiful. The long room is lovely for a pre dinner drink or coffee and the service is excellent they even recommended a place for us to visit as it was sunny when we first arrived we took the advice and had a lovely afternoon at Eshaness.

  Busta is in an absolutely beautiful location, only complimented by extremely efficient friendly staff who couldn’t be more helpful. The meals in the restaurant in the evening we’re delicious as... read more was breakfast. Definitely recommended…!!!

  This hotel was quite a distance from Lerwick, but with a beautiful view over the lake. The room at Busta House was smallish, but with good storage, although access to... read more the hanging cupboard was hampered by a trouser press hanging on the inside of the cupboard. The major problem was the shower, which did not produce hot water until the 3rd evening. We complained about it early on the morning of the second day to the staff (who in general were friendly and helpful) promised to look at it, but we think that it was our complaint to our tour company, which triggered action and I was finally able to enjoy a hot shower on the third evening. They gave us the 3rd evening meal “on the house” in recompense. Nice, but I would have rather had a hot shower. The water provided for the bath was not hot enough for my husband to have bath on the first evening, but was on the second evening. I can’t use a bath, because of 2 knee replacements. The standard of the restaurant meals (breakfast and dinner) was generally very good, of excellent value and served in huge portions. I was pleased that the restaurant offered a good choice of smoked fish dishes for breakfast. The COVID precautions were reassuringly thorough

  Just got home after 2 weeks at the Busta House. This was our second stay at the Busta, and we had such a wonderful time that the third is already... read more booked. The staff are super-welcoming, friendly, and *nothing* is too much trouble - they go out of their way to ensure your day from the magnificent Busta breakfast to the delicious evening meal runs perfectly. There is no greater joy than to return from a day's coastal walking to drinks and the aroma and warmth of a peat fire in the comfort of the Long Room. A further treat awaits after dining from the splendid menu (who can forget the southern-fried Stenbiter!), choosing from the enormous range of whiskies on offer. The house has a fascinating history, in a spectacular location. We can't wait to return and hope to continue for many years to come.

  Recently stayed here for one night with evening meal & breakfast. The staff are going above and beyond to provide an amazing level of customer service. They have... read more worked tirelessly to establish extra cleanliness protocols and sanitation stations. Extra cleaning staff going around also. The rooms are classic and quaint. You can’t get this type of experience anywhere else. The food was absolutely delicious. Well worth the money for the accommodation and the quality of the delicious food. And well done to all the staff for being so professional and treating your customers so well. We will be back.

  love Busta house great friendly staff made us very welcome when we arrived very efficient nothing was a problem food excellent absolutely delicious from start to finish ⭐️⭐️⭐️⭐️⭐️ well worth... read more it. Will be back very soon another family meal.

  Not your average hotel, the Busta is one with plenty of character! Despite the age of the building it is well appointed with a long spacious lounge, well stocked bar... read more and serves first class food. We stayed as part of a walking group, so ate dinner in the library, which was a treat. All the staff were friendly and helpful. Accommodation was varied as one would expect from the age of the building, nevertheless we found our room more than adequate.

  A welcoming place that is full of history and character. The kind and attentive staff made it a very special experience, especially for my son who is 7 and very... read more interested in ghosts. The staff were never too busy to listen to his ideas, and he was very sad to have to leave. In fact, I wish we hadn’t, as there is so much to see and discover in Shetland. Busta House is a hotel which is genuinely friendly to families, and where children have plenty of space to explore, both inside and outside.

  This was a return two-night visit after our first one in February 2021 and if anything service was even better this time if that were possible. Staff at Busta House... read more are very well trained and extremely attentive. Our room this time (Muckle Roe) was unexpectedly large and very comfortable with excellent heating and a very comfortable bed. The menu and food served were nicely varied and always of a high quality. Service was very quick and efficient at every mealtime and it was easy to see why so many locals had booked to dine here each night of our stay. The building has a lovely atmosphere and great character.

  Hotel is in nice quiet rural location. Room was perfect and a very good size. Long room is really good for relaxing - reading and having a drink. Staff are... read more excellent. Very welcoming and friendly. Really good meals - breakfast and dinner.

  Another excellent stay at Busta. We stayed in the Muckle Roe Suite which was lovely. Heating was on when we arrived and it was very comfortable and cosy.
Our... read more evening meal was delicious and the service was great. Nothing was too much trouble and the staff were very attentive.
Breakfast in the morning was equally delicious, a good choice, and the cooked Scottish breakfast certainly set us up for the day.
Would highly recommend Busta to anyone wanting a lovely, relaxing time away from home, with top notch food and service. We’ve already got another stay booked.

  On arrival, it looked very quirky and it was, but in the best possible sense. It was well appointed, with beautiful characterful public rooms. We had a large bedroom, with... read more two brass beds, overlooking the garden and the sea. OK, the sashes on windows didn't work, but the view made up for it. But the food and service were impeccable. The choice of local products and the quality of cooking were outstanding, even if the portions were large. Somewhere I would love to return to.

  The warmest of welcomes at this quaint outpost of the truly magical island of Shetland. The staff are exemplary. The food is plentiful and delicious. The rooms... read more comfortable and in keeping with the age of the building. Not to mention the biggest selection of whiskey ever

  Why would anyone stay elsewhere in Shetland? Classic Scottish charm. Delightful staff. Good food at a sensible price. Well place to explore the islands.
We really can’t fault it. Perhaps... read more in this environmentally aware age, our sheets and towels didn’t need changing every day nor our bedroom lights switching on in anticipation of our return. I’m sure energy costs will highlight those issues anyway!!
Well done and renewed thanks.

  The setting is charming; room was very comfortable. Food was very tasty. Long room experience was excellent. The internet was very fast; not only in common rooms but in bedroom... read more as well. Overall, terrific experience.